Overview
At SYAVERDE SDN BHD, we value customer satisfaction and aim to provide a smooth, transparent, and reliable shopping experience. We understand that circumstances may change after an order has been placed, so we have outlined our cancellation process clearly for your convenience.
Order Cancellations
You may request to cancel your order within 24 hours of placing it, provided the order has not yet been processed, packed, prepared for dispatch, or shipped.
Once your order has been packed, processed for shipment, or dispatched, it can no longer be cancelled.
For orders that have already been shipped, please refer to our Return, Refund and Exchange Policy.
How to Request a Cancellation
To request an order cancellation, please contact us as soon as possible:
Email: syaverde@outlook.com
Subject Line: Cancellation Request – [Your Order Number]
Please include:
- Your full name
- Your order number
- The product(s) you wish to cancel
- Reason for cancellation
Our team will review the current status of your order and notify you whether the cancellation request can be processed.
Submitting a cancellation request does not automatically guarantee that the order can be cancelled, particularly if fulfilment or shipping has already started.
Refunds for Approved Cancellations
If your cancellation request is approved and payment has already been made, the refund will generally be issued through the original payment method used for the purchase.
Please allow approximately 5–7 business days for the refund to be processed after approval.
The actual time required for the refunded amount to appear in your account may vary depending on your:
- Bank
- Credit or debit card issuer
- E-wallet provider
- Online banking provider
- Payment gateway
- Other payment service provider
Any processing time imposed by third-party payment providers is outside the direct control of SYAVERDE SDN BHD.
Exceptions
We may reject a cancellation request if:
- The order has already been processed, packed, prepared for shipment, shipped, or is in transit.
- The cancellation request is submitted after the permitted 24-hour cancellation period.
- The item has been specially ordered, specially sourced, customised, personalised, bundled, or prepared specifically for the customer.
- The order involves bulk or wholesale quantities that have already been allocated or prepared.
- The product has already been reserved specifically for your order.
- The cancellation cannot reasonably be processed due to fulfilment or courier arrangements already being completed.
Product Compatibility and Order Details
Customers are responsible for reviewing all relevant product information before completing their purchase.
For products such as phone tempered glass, blue ray glass, phone cases, car-phone chargers, speakers, and microphones, please ensure that you check:
- Phone brand and model
- Product compatibility
- Product specifications
- Colour
- Quantity
- Connector or charging type
- Size or dimensions
- Pricing
- Delivery address
- Other relevant product details
Orders placed for an incorrect phone model, product type, colour, specification, or compatibility may not be eligible for cancellation once the order has been processed or packed.
Changes to an Order
If you wish to change an item, quantity, colour, phone model, delivery address, or other order information, please contact us as soon as possible.
We will make reasonable efforts to accommodate your request if the order has not yet been processed or packed.
However, changes cannot be guaranteed once fulfilment has started.
In some situations, we may require the original order to be cancelled and a new order to be placed.
Refusal of Delivery
Refusing to accept delivery does not automatically qualify an order for cancellation or a full refund.
If an order is returned to us because the customer refused delivery, failed to receive the parcel, or provided incorrect delivery information, any refund or re-shipment will be handled in accordance with our applicable Shipping Policy and Return, Refund and Exchange Policy.
Additional delivery or return shipping charges may apply where appropriate.
Changes to This Cancellation Policy
We reserve the right to update, amend, or modify this Order Cancellation Policy from time to time.
Any updates will be published on this page and will take effect from the date of publication unless otherwise stated.
Customers are encouraged to review this policy before completing a purchase.
Contact Information
If you have any questions regarding order cancellations, please contact us:
Company: SYAVERDE SDN BHD
Registration No.: 202501050913 (1652321-P)
Email: syaverde@outlook.com
Address: B-G-38, Jalan Southville City, Dengkil, 43800 Sepang, Selangor, Malaysia.