Definitions
For the purposes of this Shipping Policy:
- “Company” refers to SYAVERDE SDN BHD, Registration No. 202501050913 (1652321-P).
- “Goods” refers to phone tempered glass, blue ray glass, phone cases, car-phone chargers, speakers, microphones, and related electronic accessories offered for sale by the Company.
- “Orders” means a request by you to purchase Goods from us.
- “Service” refers to the website and online services operated by SYAVERDE SDN BHD.
- “You” means the individual accessing the Service, or the company or legal entity on whose behalf the individual is using the Service.
Shipping Coverage
We currently ship within Malaysia only. Orders placed from outside Malaysia may not be processed unless otherwise stated.
We deliver to all regions within Malaysia, including:
- Peninsular Malaysia
- Sabah
- Sarawak
Our goal is to provide secure, reliable, and timely delivery services for mobile accessories and electronic products throughout Malaysia.
Shipping Fees
Shipping fees, if applicable, will be displayed during checkout before payment is completed.
From time to time, we may offer free shipping, discounted shipping, or other delivery-related benefits. Any such offer will be subject to the terms and conditions stated at the time of purchase.
Additional charges may apply for certain locations, oversized parcels, special delivery arrangements, or re-shipment where applicable.
Processing & Delivery Time
All Orders are generally processed and prepared for shipment within 3–7 business days from the date of order confirmation, excluding weekends and public holidays.
Once your Order has been shipped, tracking information may be provided where available so that you can monitor the delivery status.
Please note that delivery delays may occur due to:
- Public holidays
- Courier or logistics disruptions
- Weather conditions
- High order volumes
- Stock availability
- Incorrect or incomplete delivery information
- Remote or restricted delivery locations
- Other unforeseen circumstances beyond our reasonable control
Estimated delivery times after dispatch may vary depending on the destination and courier service.
Delivery Methods
Deliveries are handled by courier and logistics partners appointed by the Company.
We may deliver to:
- Residential addresses
- Commercial addresses
- Other supported delivery locations provided by our courier partners
Please ensure that your shipping information is accurate and complete before submitting your Order.
The Company shall not be responsible for delays, losses, failed deliveries, or additional costs resulting from incorrect, incomplete, outdated, or inaccessible delivery information provided by the customer.
Order Tracking
Where tracking services are available, you may receive a tracking number or delivery update after your Order has been dispatched.
Tracking information is provided by the relevant courier or logistics provider, and there may occasionally be a delay before tracking details become active in the courier’s system.
If you experience difficulty tracking your Order, please contact us for assistance.
Delivery Issues & Reattempts
If a delivery attempt is unsuccessful due to recipient unavailability, restricted access, incorrect address details, failure to respond to the courier, or other recipient-related issues, the courier partner may:
- Attempt redelivery
- Contact you to arrange another delivery attempt
- Hold the parcel at a collection point
- Return the parcel to the Company
Unclaimed or repeatedly unsuccessful deliveries may be returned to us.
Where an Order must be shipped again due to circumstances caused by incorrect delivery information, recipient unavailability, or failure to collect the parcel, additional shipping charges may apply.
Damaged, Defective or Missing Items
If you receive an item that is damaged during transit, defective upon arrival, incorrect, or missing from your Order, please contact us within 48 hours of receiving your shipment.
To assist us with our investigation, you may be asked to provide:
- Your order number
- Photographs or videos of the item
- Photographs or videos of the parcel and packaging
- Shipping label information
- A description of the issue
- Details of any missing item
- Any other supporting information reasonably requested by our team
Please retain the original packaging and affected item until the matter has been reviewed.
Depending on the circumstances and outcome of our investigation, we may provide:
- A replacement product
- A partial refund
- A full refund
- Store credit
- Other appropriate assistance
Any resolution may be subject to our Return, Refund and Warranty policies where applicable.
Lost Parcels
If tracking information indicates that a parcel may have been lost in transit, please contact us so that we can raise an investigation with the relevant courier partner.
Courier investigations may take time to complete. We may require confirmation from the courier before providing a replacement or refund.
We will make reasonable efforts to assist you in resolving the issue.
Incorrect Shipping Address
Customers are responsible for ensuring that all delivery details are correct before placing an Order.
If you notice an error in your shipping information, please contact us as soon as possible at:
We will try to update the information before dispatch, but changes cannot be guaranteed once an Order has been processed or handed over to the courier.
If a parcel is returned due to an incorrect or incomplete address, additional shipping fees may apply before the Order can be resent.
Order Changes and Cancellations
If you need to change or cancel an Order, please contact us as soon as possible.
We will try to accommodate your request if the Order has not yet been processed or dispatched.
Once an Order has been packed, processed, or handed over to the courier, cancellation or delivery changes may no longer be possible.
Delivery Acceptance
Upon receiving your parcel, we recommend checking the external packaging for visible signs of damage before opening it.
Where possible, customers are encouraged to record an unboxing video, particularly for fragile electronic accessories, as this may assist with claims involving damaged, defective, incorrect, or missing items.
Any concerns should be reported within the timeframe stated in this Shipping Policy or our applicable Return and Refund Policy.
Changes to Shipping Policy
We reserve the right to update, amend, or modify this Shipping Policy from time to time.
Any changes will be published on this page and will take effect from the date of publication unless otherwise stated.
We encourage customers to review this Shipping Policy before placing an Order.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Company: SYAVERDE SDN BHD
Registration No.: 202501050913 (1652321-P)
Email: syaverde@outlook.com
Address: B-G-38, Jalan Southville City, Dengkil, 43800 Sepang, Selangor, Malaysia.